“This is an outstanding resource that will make your volunteer experience productive and purposeful!”

“The authors provide a concise and accessible primer on the strategic management of the critical human resources that make non-profits work—volunteers.”

“In searching for volunteer training resources, very few books can capture the essence of volunteer theory and practice as effectively...”

Welcome to chaos. It is overwhelming, overextended, fast-paced, foggy, and frantic. And make no mistake—it is the new normal. Chaos has come to all sectors of the economy. We are in “the Internet of things.” The 21st century—CRM, NSA, “Wired”, Caprican, post–financial meltdown economy—post “Tulips”. It has brought the vague, the unknown, and the uncertain, and with it a risky pace as you react faster than your organization’s ability to digest. Life has gotten messy, but know it can, and needs to be managed aggressively.